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The answer to this question depends on the computer's motherboard, its configuration, and the installed software.

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Note

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These steps are for enabling the internal speaker that makes basic noises. If you have problems with playing music or sound in videos, see: Why do my computer speakers not work?

Disabling the internal speaker

Software

If you're running Microsoft Windows, you can disable the internal speaker or PC speaker by following the steps below.

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  1. In Device Manager, click View and select Show hidden devices. Once done, Non plug and play Drivers becomes visible in Device Manager.
  2. Expand Non plug and play Drivers by clicking the plus and double-click Beep.
Note

If you do not see a Non plug and play Drivers section in the Device Manager, skip to the Motherboard jumper section below.

  1. In the Beep properties window, click the Driver tab.
  2. On the Driver tab, if you want to temporarily disable this device, click the Stop button. If you want to permanently disable this device, under the Startup type, select Disabled.

Motherboard jumper

If the steps above don't disable the internal speaker (i.e., there's no Non plug and play Drivers section), the internal speaker can be disabled by the motherboard jumpers. Many motherboard manufacturers have jumpers that, when jumped or not jumped, enable or disable the onboard speaker.

All motherboards are different. Refer to the motherboard's documentation to determine if your motherboard has such a jumper, and how it should be set.

Motherboard cable

Some motherboards do not have an onboard speaker and instead use a computer case speaker that can be removed to disable the speaker. Refer to the motherboard or computer's documentation to determine if your computer is set up this way.

Enabling the internal speaker

Software

If you are running Microsoft Windows, you can enable the internal speaker or PC speaker by following the steps below.

  1. In Device Manager, click View and select Show hidden devices. Once done, Non plug and play Drivers becomes visible in Device Manager.
  2. Expand Non plug and play Drivers by clicking the plus and double-click Beep.
NoteReteq

If you do not see a Non plug and play Drivers section in the Device Manager, skip to the Motherboard jumper section below.

  1. In the Beep properties window, click the Driver tab.
  2. On the Driver tab, if you want to temporarily enable this device, click the Start button. If you want to permanently enable this device, under the Startup type, select System.
Note

If the internal speaker does not work after enabling it through the Device Manager, the internal speaker may be defective and non-functional. In this case, usually, a motherboard replacement is merited, as it is very difficult to replace the internal speaker on the motherboard.

Motherboard jumper

Drivers

If the steps above don't disable the internal speaker (i.e., there's no Non plug and play Drivers section), the internal speaker can be disabled by the motherboard jumpers. Many motherboard manufacturers have jumpers that when jumped or not jumped enable or disable the onboard speaker.

All motherboards are different. Refer to the motherboard documentation to determine if your motherboard has such a jumper and what its setting should be.

Note

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If the internal speaker doesn't work after enabling it with a jumper, the internal speaker may be defective and non-functional. In this case, the motherboard would need to be replaced or repaired by a technician.

Motherboard cable

Some motherboards do not have an onboard speaker and instead use a computer case speaker that can be removed to disable the speaker. Refer to the motherboard or computer's documentation to determine if your computer is set up this way.

Additional information

  • See our internal speaker and speaker definitions for further information and related links.

If your computer doesn't recognize your connected device, you might see an unknown error or a '0xE' error. If you do, follow these steps and try to connect your device again after each step:

  1. Make sure that your iOS or iPadOS device is unlocked and on the Home screen.
  2. Check that you have the latest software on your Mac or Windows PC. If you're using iTunes, make sure you have the latest version.
  3. Make sure that your device is turned on.
  4. If you see a Trust this Computer alert, unlock your device and tap Trust.
  5. Unplug all USB accessories from your computer except for your device. Try each USB port to see if one works. Then try a different Apple USB cable.*
  6. Restart your computer.
  7. Restart your device:
  8. Try connecting your device to another computer. If you have the same issue on another computer, contact Apple Support.

For more help, follow the steps below for your Mac or Windows PC.


* Learn how to connect iPad Pro (11-inch) or iPad Pro 12.9-inch (3rd generation) to your computer.

If you use a Mac

  1. Connect your iOS or iPadOS device and make sure that it's unlocked and on the Home screen.
  2. On your Mac, hold down the Option key, click the Apple menu, and choose System Information or System Report.
  3. From the list on the left, select USB.
  4. If you see your iPhone, iPad, or iPod under USB Device Tree, get the latest macOS or install the latest updates. If you don't see your device or still need help, contact Apple Support.

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If you use a Windows PC

The steps differ depending on if you downloaded iTunes from the Microsoft Store or from Apple.

If you downloaded iTunes from the Microsoft Store

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.
  2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
  3. Click and hold (or right-click) the Start button, then choose Device Manager.
  4. Locate and expand the Portable Devices section.
  5. Look for your connected device (such as Apple iPhone), then right-click on the device name and choose Update driver.
  6. Select 'Search automatically for updated driver software.'
  7. After the software installs, go to Settings > Update & Security > Windows Update and verify that no other updates are available.
  8. Open iTunes.

If you downloaded iTunes from Apple

Follow these steps to reinstall the Apple Mobile Device USB driver:

  1. Disconnect your device from your computer.
  2. Unlock your iOS or iPadOS device and go to the Home screen. Then reconnect your device. If iTunes opens, close it.
  3. Press the Windows and R key on your keyboard to open the Run command.
  4. In the Run window, enter:
    %ProgramFiles%Common FilesAppleMobile Device SupportDrivers
  5. Click OK.
  6. Right-click on the usbaapl64.inf or usbaapl.inf file and choose Install.
    You might see other files that start with usbaapl64 or usbaapl. Make sure to install the file that ends in .inf. If you’re not sure which file to install, right-click a blank area in the File Explorer Window, click View, then click Details to find the correct file type. You want to install the Setup Information file.
  7. Disconnect your device from your computer, then restart your computer.
  8. Reconnect your device and open iTunes.

If your device still isn't recognized

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Check Device Manager to see if the Apple Mobile Device USB driver is installed. Follow these steps to open Device Manager:

  1. Press the Windows and R key on your keyboard to open the Run command.
  2. In the Run window, enter devmgmt.msc, then click OK. Device Manager should open.
  3. Locate and expand the Universal Serial Bus controllers section.
  4. Look for the Apple Mobile Device USB driver.

If you don't see the Apple Mobile Device USB Driver or you see Unknown Device:

  • Connect your device to your computer with a different USB cable.
  • Connect your device to a different computer. If you have the same issue on another computer, contact Apple Support.

If you see the Apple Mobile Device USB driver with an error symbol:

If you see , , or next to the Apple Mobile Device USB driver, follow these steps:

  1. Restart the Apple Mobile Device Service.
  2. Check for and resolve issues with third-party security software, then restart your computer.
  3. Try to install the usbaapl64.inf or usbaapl.inf file again.